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Now, let's focus on the installation issue of KB928366.

The issue can be caused by a damaged .NET Framework component. At this time, let's refer to the following steps to troubleshoot this issue:

Step 1: Download Microsoft Windows Installer CleanUp utility

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1. Visit: http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. Save the file to your Desktop

3. Please double click the file msicuu2.exe on the Desktop to install this tool on your computer.



Step 2: Remove .NET Framework 1.1

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1. Click Start -> (All) Programs->Windows Installer Clean Up.

2. See if you can find .NET Framework software. If so, remove it.

3. Restart the computer and see if the issue still exists.


For more information, please refer to:

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Title: Description of the Windows Installer CleanUp Utility

Link: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301


However, if any problem is encountered when trying to uninstall .NET Framework 1.1, we can also refer to the following Knowledge Base article to uninstall it manually.

http://support.microsoft.com/?id=320112


After that, please restart the computer and perform the following suggestions to reinstall .NET Framework 1.1 and the updates for it.


Step 3: Install .NET Framework 1.1 Redistributable Package and .NET Framework 1.1 SP1

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1. Please download the Microsoft .NET Framework Version 1.1 Redistributable Package and the updates from the following link and save them to the C drive (C:\)


Microsoft .NET Framework Version 1.1 Redistributable Package

http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe



Microsoft .NET Framework 1.1 Service Pack 1

http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe



Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366)

http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/ndp1.1sp1-kb928366-x86_20112ef50011e0de2c0e3378139245d81a178b15.exe


2. When the File Download window appears, please click the Save button, and follow the directions to save it to Windows. After downloading the Microsoft .NET Framework 1.1 setup file onto your computer, please double-click the .NET Framework files to manually install them one by one.


If an error is encountered when installing .NET Framework 1.1, we can also refer to the following Microsoft Knowledge Base article to troubleshoot this issue:


How to troubleshoot Microsoft .NET Framework 1.1 installation issues

http://support.microsoft.com/?id=824643